Frequently Asked Questions
Everything you need to know about shopping at FILA online.
What is the standard shipping time for FILA orders?
Standard shipping typically takes 3-7 business days within the continental United States. Once your order ships, you will receive a confirmation email with a tracking number to monitor your delivery status.
What is your return policy for footwear and apparel?
We offer a 30-day return policy for all items in their original, unworn condition with tags attached. Please note that footwear must be returned in its original shoe box to be eligible for a full refund.
How do I determine my correct size in FILA products?
FILA products generally run true to size, but some athletic styles may have a snug fit. We recommend consulting the comprehensive Size Guide located on each product page for specific measurements in inches and centimeters.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. Additionally, we support digital payment options such as PayPal, Apple Pay, and Klarna for interest-free installments.
How can I track my order once it has been placed?
You can track your order by logging into your FILA account or by using the ‘Track My Order’ link found in your shipping confirmation email. Please allow 24-48 hours for the carrier to update the tracking information.
Are your products authentic FILA merchandise?
Yes, every item purchased through our official website is 100% authentic FILA heritage and performance gear. We guarantee the quality and craftsmanship of our products against manufacturing defects.